HERE TO HELP
A little clarity before you start.
From choosing your first workout to receiving your personalised plan, here are the answers to your questions.
HERE TO HELP
A little help
before you start.
Wondering which workout to choose or how a personalised meal plan works? You’ll find the answers here.
Ask me a question ↗I’m a complete beginner. Where should I start?
You’re in the right place! Start with my free 10-Day Beginner Guide for a simple introduction to working out at home. It brings together short workouts so you can spend less time deciding what to do and more time getting started.
Go at your own pace, take breaks whenever you need to and give yourself time to learn the movements.
I’m a busy mum. Will I have time for this?
You don’t need a completely free morning to make time for movement. Many of my workouts take just 10–20 minutes, making them easier to fit around family, work and everything in between.
Choose a routine that feels realistic for your week. A shorter workout you can keep coming back to is a great place to start.
Do I need a gym membership or equipment?
My workouts are designed to be done at home, with a little space to move. Many require no equipment, while others use items such as dumbbells or resistance bands.
Check the individual workout or plan description before starting it will tell you what you need.
What’s the difference between your free workouts and your paid plans?
My free YouTube workouts let you choose a session and follow along whenever it suits you.
My paid plans offer more structure, so you have a clearer idea of what to do next. Each product page explains exactly what’s included, whether that’s a workout schedule, personalised nutrition or a combination of both.
How do I know which plan is right for me?
Start with your main goal and the time you realistically have available.
If you want help building a movement routine, explore my home workout plans. If you need more guidance with your meals, a personalised nutrition plan may be a better fit. If you want support with both, look for a package that includes both.
Still unsure? Get in touch at info@elzhanabn.com and tell me a little about your goals.
How does a personalised meal plan work?
You’ll complete a questionnaire about your goals, food preferences and routine. I use your answers to create a plan that fits your needs and gives you more direction around your meals.
Please take your time with the questionnaire - the more useful detail you share, the better I can understand what works for you.
Your personalised plan will be created within 2–4 working days after I receive your completed questionnaire.
Will I have to give up my favourite foods?
My approach leaves room for foods you enjoy, including dessert.
The aim is to build balanced, manageable habits that fit into your life. Your preferences matter, so include them when completing your nutrition questionnaire.
Can you accommodate dietary preferences or foods I don’t like?
Please include your preferences, foods you avoid and any allergies in your questionnaire.
If you have a food allergy, a medical condition or need a specialist diet, contact me before purchasing so I can confirm whether the service is suitable for you.
How often should I do the workouts?
If you’re following a plan, use its schedule as your starting point and adjust when you need to.
If you’re choosing individual workouts, build a routine you can manage consistently and allow time for rest. You don’t need to do a workout every day for your effort to count.
What if I miss a workout or have a difficult week?
You haven’t ruined your progress, and you don’t need to punish yourself by doubling up.
Pick up your routine when you can and make adjustments if your schedule has changed. The goal is to create something you can return to, even after a busy week.
How soon will I see results?
Everyone’s starting point and progress are different, so I don’t promise a particular result by a particular date.
Progress can also mean feeling stronger, finding movements easier or becoming more consistent. Give yourself space to notice those changes alongside any physical goals.
Are the workouts suitable during pregnancy or after having a baby?
My general workouts aren’t individual pregnancy or postnatal programmes. Suitability depends on your circumstances, recovery and the exercises involved.
Before starting, speak with your midwife, GP or a qualified pelvic health physiotherapist about what’s appropriate for you. Always check the workout description rather than assuming a beginner workout is suitable.
Can I follow your workouts if I have an injury or medical condition?
Please check with a qualified healthcare professional before starting. General online workouts can’t assess an injury or replace individual rehabilitation advice.
If you need to know which movements a particular plan includes, contact me before purchasing.
How will I receive my plan or digital product?
You will receive your plan via email as soon as it is ready with more details on how to start your journey.
Does my purchase include ongoing coaching?
Each product page explains the level of support included. Please check this before purchasing, particularly if you’re looking for regular check-ins or ongoing adjustments.
I haven’t received my order. What should I do?
First, check your spam or junk folder and make sure you’re checking the email address used at checkout.
If you still can’t find it after the stated delivery timeframe, email info@elzhanabn.com with your name and order number so I can help.
What is your refund policy?
Please read my Refund Policy before purchasing for the terms that apply to your chosen product.
If there’s a problem with your order or you’ve received the wrong file, contact info@elzhanabn.com with your order number.
How can I contact you?
Email me at info@elzhanabn.com, or use the website’s contact form.
I’m happy to help you find the right starting point 🤍